Terms & Returns

Last updated: 13 August 2026

About us

Bar-Top Burn is a small UK business making hand poured candles from rescued glass bottles. Every candle is made in small batches, so photos are representative rather than exact — your bottle's shape, embossing and label wear will be genuinely unique to it. Contact us at bartopburn@hotmail.com.

Orders and payment

All orders are placed and paid for through Stripe's secure checkout. Prices are shown in GBP (£) and include VAT where applicable. We take payment at the time of order. You'll receive an order confirmation email once payment has gone through.

Stock is limited to what we have physically collected and made — once a candle sells out, it's gone until we pour more from a new bottle. We reserve the right to cancel and refund an order in the rare case a candle turns out to be unavailable after purchase (for example, if it breaks in our workshop before dispatch).

Shipping

We currently ship within the United Kingdom only. Please allow up to 7 working days from order to delivery — most candles are ready to go, but some are hand poured to order once we've received your order, so dispatch time can vary. We'll let you know if a longer wait is expected.

Every candle is made from a genuine glass bottle and is packaged carefully, but glass can still break in transit. If your order arrives damaged, contact us within 48 hours of delivery with a photo and we'll replace it or refund you — see Returns below.

Returns and refunds

As a UK consumer buying online, you have a legal right to cancel most orders within 14 days of receiving them, under the Consumer Contracts Regulations 2013, without giving a reason.

• To cancel, email bartopburn@hotmail.com within 14 days of delivery.
• Candles must be unused and in their original condition to qualify for a refund, for hygiene and safety reasons.
• You'll need to cover return postage unless the item arrived faulty or damaged.
• Refunds are issued to your original payment method within 14 days of us receiving the returned item.
• If your candle arrives damaged or faulty, we'll cover return postage and offer a replacement or full refund — email us with a photo and your order details.

Candle safety

Please read before burning:

• Never leave a burning candle unattended.
• Keep away from children, pets, draughts, and anything flammable.
• Burn on a heat-resistant, level surface.
• Trim the wick to 5mm before each burn to avoid smoking and uneven melting.
• Do not burn for more than 3–4 hours at a time, and allow the wax to cool before relighting.
• Stop burning when roughly 1cm of wax remains at the base — because these are repurposed glass bottles rather than purpose-made candle vessels, the glass can become hot.
• Always burn in a well-ventilated room.
• The glass may be sharp at the cut rim on the underside if the bottle base is used as a holder — handle carefully once the candle is finished.

Once finished, the glass is yours to keep, recycle, or reuse — that's part of the idea.

Bring your own bottle

Our bring-your-own-bottle service is a made-to-order service: you pay up front to choose a size (Regular or Large) and tell us about your bottle, and we email you the address to post it to. Once your bottle arrives, we cut, sand and pour it into a candle and post it straight back to you.

Because this is a personalised, made-to-order item, we're unable to offer a change-of-mind refund once payment has been taken, in line with the exemption for bespoke and personalised goods under the Consumer Contracts Regulations 2013. If your bottle is lost or damaged in the post before it reaches us, or your finished candle is damaged on its way back to you, contact bartopburn@hotmail.com and we'll sort out a replacement or refund.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under UK law. Beyond that, our liability for any order is limited to the price you paid for it.

Governing law

These terms are governed by the laws of England and Wales.